Notation based on Specified Commercial Transaction Obligations
shop's name
Uni-motion
Seller Livestreamers Inc.
Representative Shigehiro Ichikawa
Location Roppongi Sanko Building 7F, 3-4-35 Roppongi, Minato-ku, Tokyo 106-0032
telephone number
050-3554-3749
*We do not accept inquiries by phone. Please use the inquiry form to contact us.
inquiry
https://www.uni-motion.com/pages/contact
Business days Mon-Fri (closed on weekends and holidays)
payment method
・Credit card (VISA/Master/AMEX/JCB)
・Paypal
・GPay
・Apple Pay
・LINE Pay
・Paidy (convenience store payment)
Necessary charges and consumption tax other than the product price (included in the product price and displayed)
・Shipping fee (Normal delivery nationwide uniform 930 yen, Nekoposu nationwide uniform 385 yen)
Payment time/deadline
・Credit card: At the time of payment (varies by credit card company)
Delivery time In-stock items will be shipped within 3-4 days after confirmation of payment. Pre-order items will be listed on the order page for each item.
Cancellation of an order (before shipment)
You can cancel your order before it ships. Please contact us using the inquiry form.
Refunds to customers For customers who have already made payment/settlement, the following measures will be taken.
Credit card: We will cancel the payment. If your credit card company's payment cutoff date has passed, the amount will be debited once and then refunded in the following month. Please contact your credit card company for details.
Cancellation of order (product has not arrived after shipment)
You can cancel your order. Please contact us using the inquiry form.
We will contact the delivery company to cancel the order, but depending on the timing, the delivery company may come to the customer. In that case, please do not receive the product and inform the delivery company that you want to cancel the order.
Refunds to customers For customers who have already made payment/settlement, the following measures will be taken.
Credit card: We will cancel the payment, but if the closing date for payment by your credit card company has passed, it will be debited once and then refunded in the following month. Please contact your credit card company for details.
Others: Please inform us of the account to which the refund will be made. Not required if payment has not been made.
Returns and exchanges In the following cases, we will accept returns and exchanges free of charge.
・If the product you received is different from what you ordered or is out of stock ・If the product is damaged at the time of delivery increase.
In the following cases, we will accept returns and exchanges under certain conditions.
If you wish to return or exchange an item for your own convenience, you will be responsible for the transfer fee for returning the item to our company, resending from our company (in the case of an exchange), refund, and any difference in price.
We cannot accept returns in the following cases.
・If the product has already been opened and used due to the customer's preference.
Due date for notification of return/exchange Please contact us within 7 days of the arrival of the product to request a return/exchange. If you contact us after this period, we may not be able to accept it.
Refund to customer/credit card: We will cancel the payment. If your credit card company's payment cutoff date has passed, the amount will be debited once and then refunded in the following month. Please contact your credit card company for details.
Where to return the product Please click here to return the product.
Roppongi Sanko Building 7F, 3-4-35 Roppongi, Minato-ku, Tokyo 106-0032
Livestreamers Inc. Uni-motion Division
050-3554-3749
*We do not accept inquiries by phone. Please use the inquiry form to contact us.